Shipping policy

At Brondals, we aim to provide reliable and transparent shipping services. Below, you’ll find all the details regarding shipping costs, delivery times, tracking, and more.

1. Shipping Availability

  • Current Shipping Locations: We ship worldwide!

2. Shipping Costs

  • Flat Rate (United States): $5.99 per order
  • Flat Rate (Rest of the World): $7.99 per order
  • Free Worldwide Shipping on Orders over $100

Shipping costs are calculated at checkout.

3. Order Handling Time

  • Handling Time: Orders are processed within 1-3 business days (Monday–Saturday).
  • Cut-Off Time: 4:00pm (EST).
  • Sunday Orders: Orders placed on Sunday will be processed the next business day.

Note: Handling time does not include transit time.

4. Estimated Delivery Time

Shipping Method: We use USPS, UPS, DHL & FedEx.

Destination Handling Time Transit Time Total Estimated Delivery Time
United States 1-3 business days 7-9 business days 8-12 business days
Rest of the World 1-3 business days 7-12 business days 8-15 business days

Note: Delivery times may vary due to external factors such as weather conditions, holidays, or carrier delays.

5. Shipping Process & Tracking

  • Shipping Partners: We use USPS, UPS, DHL & FedEx.
  • Eco-Friendly Packaging: We use sustainable materials whenever possible.

Tracking Your Order

  • Once your order ships, you will receive an email with tracking information.
  • You can track your order via our website using your tracking number.

Need help tracking your order? Contact info@brondals.com

6. Missing or Delayed Orders

If your package is missing or delayed, follow these steps:

  1. Report the issue within 7 days of expected delivery by emailing info@brondals.com with your order number.
  2. Resolution Options:
    • If lost or damaged: We will send a replacement or process a full refund.
    • If delayed by the carrier: We will assist in tracking your package but cannot control carrier delays.

7. Returns & Refunds

  • Return Period: You have 30 days from delivery to request a return.
  • Return Conditions:
    • Item must be unused, undamaged, and in original packaging.
    • Personalized/custom products cannot be returned.
  • Return Shipping Costs:
    • Brondals covers shipping if the item is defective, incorrect, or damaged.
    • Customer covers shipping for change of mind or incorrect purchases.
  • Refund Time: Refunds are processed within 7 business days after the return is received.

For full return details, see our Return & Refund Policy.

8. Restocking Fees

No Restocking Fees: We do not charge restocking fees on returns.

9. Who Covers Return Shipping?

Return Reason Who Pays Return Shipping?
Item is defective, incorrect, or damaged Brondals (Free Return)
Customer changed mind, ordered wrong item, or it doesn’t fit Customer Pays Return Shipping

10. Contact Us

If you have any shipping-related questions, feel free to reach out!

Email: info@brondals.com

Phone: +1 (307) 650-2267

Address: 1207 Delaware Ave #236A, Wilmington DE 19806. United States

Business Hours:
Monday to Saturday 9:00am-6:00pm (EST)

Visit our FAQ Page for more details.